TERMS AND CONDITIONS

Effective Date: [01-Oct-2025] (Version [1.0])

Welcome to Connect 360 (C360), run and operated by TenX (Private) Limited, also hereby known as “we”, “us”, “they”, “our” “Provider” or “Company”.

Please read the following terms and conditions (“Terms” “Customer Agreement” or “Agreement”) which govern your access and use of Connect 360 Platform (the “Platform” or “C360”). These also contain important information about your rights and obligations, as well as limitations and exclusions that apply to your use of the Platform.

By using the Platform, you hereby accept these Terms (including the linked information herein) and represent that you agree to comply with these Terms. This Customer Agreement is deemed effective upon your use of the Platform which signifies your acceptance of these Terms. If you do not agree to be bound by this Customer Agreement please do not access, register with or use the Platform.

The Company reserves the unfettered right to change, modify, add, or remove portions of these Terms at any time without any prior notification. Changes will be effective when posted on the Platform with no other notice provided. We will update the “Effective Date” at the top of these Terms to indicate the latest version. Please keep yourself updated regarding these Terms. Your continued use of the Platform following the posting of changes to these Terms of use constitutes your acceptance of those changes.

1. DEFINTIONS

For the purposes of this Customer Agreement, the following terms shall have the meanings set forth below. Unless otherwise defined herein, all the capitalized terms shall have the same meaning as in the Master Service Agreement (“MSA”) or End-user license Agreement (“EULA”) between the Company and the Customer.

1. “Admin Account” means the primary account created by the Customer on the Platform, registered under a designated email address and authorized by the Company. The Admin Account shall be used by the Customer to configure, manage, and control access to the Platform, including creating, assigning, and revoking access rights for Authorized Users.
2. “Platform” means the software program named Connect 360 provided by the Company installed by you to a Device.
3. “Authorized User(s)” means the representatives authorized by you including employees, temporary staff, contractors, consultants, and service providers to access and use the Platform as specified in EULA.
4. “Customer(s)” means a person, which has licensed the Platform from the Company pursuant to the applicable MSA and EULA.
5. “End User(s)” means the individual or entity bank account holders of the Customer whose data may be collected, processed, or analyzed by the Customer through the Platform.
6. “Customer Data” means all data, information, and records uploaded, integrated, stored or otherwise transmitted in the Platform or provided by the Customer to the Company.
7. “Device” means any device used for accessing and operating the Platform such as a computer, server, a cellphone, and/or a digital tablet
8. “Services” means the access to, use of, and related maintenance, hosting, technical support, and other services provided by the Company to the Customer in connection with the Platform and as further set out in the MSA.
9. “Customer Account” or “Account” means, collectively, the Admin Account and all Sub-Accounts.
10. “Sub-Account(s)” means the unique individual accounts created under the Admin Account for each duly Authorized User of the Customer, consisting of User ID and password. Each Sub-Account shall be personal to the Authorized User assigned and shall be used solely for the purposes of accessing and using the Platform in accordance with these Terms.

• CONDITIONS OF USE
• Registration

The Customer is responsible for ensuring that only duly Authorized Users access and use the Customer, including the Admin Account and Sub-Accounts, to access the Platform. The creation and use of such accounts by the Customer or its Authorized Users constitutes the Customer’s acceptance of these Terms and the Privacy Policy.

The data required for registration provided by the Customer must be complete and accurate. The Customer is responsible for updating its own data that can be amended at any time from the respective interface of the Platform. The Company has no responsibility over the use of the Customer Accounts and expressly disclaims any liability therefrom.

Should the Customer or any Authorized User suspect that any unauthorized party might be using the Accounts, including Admin Account or any Sub-Account, the Customer is under an obligation to notify the Company immediately by emailing us at support@connect360.tenx.ai .

By providing the required details to the Company at the time of registration and pursuant to the use of the Platform, you hereby affirmatively consents to our use of such details for contacting you directly in order to perform the Services, including, but not limited to, occasionally sending service notifications, system updates, and communications necessary for the maintenance and proper functioning of the Platform.

Notwithstanding anything contained herein, the Company, at its sole discretion, reserves the right to restrict, suspend, or terminate any account if it is believed that the Customer or its Authorized Users are or may be in breach of this Agreement or is misusing the Platform/Services.

2. Customer’s Accounts

 Customers must be registered on the Platform to access or use the Platform. Except with the Company’s approval, one Customer may only register one Admin Account on the Platform. Using the Admin Account, the Customer may create, assign, and revoke access rights for its’ Authorized Users. Each Authorized User shall be assigned a Sub-Account with unique individual account consisting of a User ID and password.  

Upon registration on the Platform, the Company shall assign and issue a User ID and password to each Customer for its Admin Account. An Admin Account must have a web-based email account with limited storage space for the Customer to send or receive emails.

Each User ID is unique to each Admin Account and Sub-Accounts. The Customer shall be solely responsible for maintaining the confidentiality of and security of their and their Authorized User’s Accounts and for all activities that occur under their Admin Account and Sub-Accounts. The Customer agrees to notify the Company immediately if they become aware of any unauthorized use of their password or account or any other breach of security in their Admin Account and Sub-Accounts. In so far as necessary, the Customer shall be primarily responsible for the management and use of the Sub-Accounts.

All Customers agree that all the activities that occur under their Admin Account and Sub-Accounts (including without limitation, adding any information, clicking to accept any additional agreements or rules, subscribing to any services, sending emails using the email account or sending messaging services) will be deemed to have been authorized by the Customer.

All Customers acknowledge that sharing of their Admin Account and Sub-Account with other persons or allowing multiple user outside of their business to use their Admin Account or Sub-Accounts (“Multiple Use”), may cause irreparable harm to the Company or Customers themselves and is strictly prohibited. Customers shall completely indemnify the Company, our affiliates, directors, employees, agents and representatives against any loss or damage (including but not limited to loss of profits) suffered as a result of the Multiple Use of their Admin Account or Sub-Accounts. Customers also agree that in case the Multiple Use of their Admin Account and/or Sub-Accounts or the Customer’s failure to maintain the security of their Admin Account and/or Sub-Accounts, the Company shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate the Accounts without liability to the respective User.

3. Customer Responsibilities:

All Customers represent, warrant and agree that:

• they shall have complete power and authority to accept these Terms, to enter into this Customer Agreement, and to perform the obligations hereunder;
• the information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Platform is true, accurate, current, and complete, and
• they shall maintain and promptly amend all information and material to keep it true, accurate, current and complete

Upon becoming a Customer, they consent to the inclusion of the information provided by them in our Customer database and authorize the Company and its affiliates to share the contact information in accordance with the Privacy Policy

All Customers represent, warrant and agree that they shall:

• carry on their activities on the Platform in compliance with any applicable laws and regulations;
• carry on their activities in accordance with the Terms and any applicable additional agreements;
• not use the Platform to defraud any person or entity;
• not engage in any other unlawful activities (including without limitation those which would constitute a criminal offence, give rise to civil liability, etc.) or encourage or abet any unlawful activities;
• not involve in any attempts to copy, reproduce, exploit or extract any part of the Company’s proprietary software architecture, database structures, analytical models, or other intellectual property contained within or related to the Platform
• not involve any computer viruses or other destructive or interruptive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating the Platform, the Company’s systems, or any data processed therein. The Customer shall ensure that its Authorized Users use up-to-date security protections when accessing the Platform.
• not involve in any scheme to undermine the integrity of the data, systems or networks used by the Company and/or Customer of the Platform or gain unauthorized access to such data, systems or networks;
• not engage in spamming or phishing;
• not, and their director(s), officer(s), controlling party(s), affiliates and legal jurisdiction in which any of the foregoing persons or entities are organized or have operations are not person or entities that are subject to any economic or fraud sanctions of any governmental, international or regulatory entities/authorities; and
• not engage in any activities that would otherwise create any liability for the Company or our affiliates

The Customer shall not use the Platform / User ID to engage themselves in or otherwise carry out activities which are identical, similar or of a competitive nature to that of the Services and/or the Company’s business.

The Customer agrees to provide the Company with all necessary information, materials, approvals, and render all reasonable assistance and cooperation necessary for the provision, implementation, support, and maintenance of the Platform. The Customer further agrees to cooperate fully with the Company in connection with any investigation of suspected breaches of the Terms, security incidents, or complaint relating to the use of the Platform. Customer’s failure to do so results in delay in, or suspension or termination of, the provision of any Services, the Company shall not be obliged to extend the relevant service period nor shall we be liable for any loss or damages arising from such delay, suspension, or termination.

Customers acknowledge and agree that each Customer is solely responsible for observing applicable laws and regulation in its respective jurisdictions to ensure that all use of the Platform and are in compliance with the same.

4. Permission to Use Platform

We grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform during the term defined in the applicable Master Service Agreement (“MSA”) or End-User License Agreement (“EULA”), solely for Customer’s business purposes. The Customer may permit its Authorized Users to use the Platform in accordance with this Agreement, provided that such use remains under the control and responsibility of the Customer.

The rights granted to the Customer under these Terms do not constitute a sale or transfer of ownership. All intellectual property rights in and to the Platform, including but not limited to its source code, design, architecture, algorithms, databases, interfaces, and documentation, are and shall remain the exclusive property of the Company. The Customer acknowledges that it acquires no right, title, or interest in the Platform other than the limited license granted by the Company.

The Customer shall not, and shall ensure that Authorized Users do not with our prior written consent:

• Sublicense, lease, rent, sell, assign, or otherwise transfer the Platform or any rights granted under the Terms;
• Copy, reproduce, adapt, modify, translate, or create derivative works from the Platform or documentation, except to the extent expressly permitted by law;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform;
• Use the Platform for purposes of providing services to third parties, including time-sharing, outsourcing, or service bureau;
• Remove, obscure, or alter any proprietary notices, trademarks, or labels appearing on or in the Platform or documentation; and
• Use the Platform in violation of applicable laws or in a manner that infringes the intellectual property or privacy rights of any third party.

The Customer is responsible for ensuring that only Authorized Users are granted access to the Platform and that each Authorized User is assigned a unique Sub-Account. The Customer shall promptly revoke access when an individual ceases to be an Authorized User. Any breach of the Terms by an Authorized User shall be deemed a breach by the Customer.

The Company reserves the right to suspend or terminate the Customers or any Authorized User’s access to the Platform in the event of any actual or suspected misuse, breach of the Terms, or security risk, without prejudice to the Company’s other rights and remedies under the Terms or applicable law.

You agree and undertake that you and your Authorized Users, shall not engage in any of the following activities in connection with the Platform. Any such activity shall constitute a material breach of these Terms and may result in the immediate suspension or termination of the Customers and/or Authorized User’s access to the Platform, termination of this Customer Agreement, and in severe cases may also result in legal action on;

• refusal or failure to comply with these Terms or with any other guidelines, instructions, or policies relating the use and operation of the Platform as may be issued by the Company from time to time;
• Impersonating any individual entity; or
• Using the Platform for unlawful purposes or in violation of applicable laws and regulations of the Islamic Republic of Pakistan or any other jurisdiction in which the Customer operates;
• Attempting to gain unauthorized access to, interfere with, or disrupt the Platform, its related systems, the Company’s infrastructure, or any networks connected thereto;
• Interfering with or disrupting another Customer or Authorized User’s access to or use of the Platform;
• Uploading, transmitting, or introducing into the Platform any material, code, or data that is unlawful, malicious, harmful, or otherwise contains viruses, malware, or damaging components that could impair the Platform or damage the Company’s or any third party’s systems; and
• Using the Platform in a manner that contravenes industry-accepted usage standards, network security standards, or the acceptable use policies of any connected systems or networks.

You agree not to undertake any action to undermine the integrity of the computer systems, infrastructure, or networks of the Company, the Platform, or any connected systems, nor to gain unauthorized access to such systems or networks

You also agree not to undertake any action which may undermine the integrity of the Company’s feedback and improvement process, such as submitting false or misleading information, manipulating feedback through unauthorized means, or providing unsubstantiated negative feedback intended to harm the Platform or Company’s business.

By submitting any feedback, suggestions, recommendations, or other information relating to the Platform including but not limited to performance issues, desired features, and improvements (“Feedback”) to the Company, and to the extent permitted under applicable laws, you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable (through multiple tiers) license to use, reproduce, adapt, modify, translate, distribute, create derivative works from, and otherwise exploit such Feedback in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Platform or to the business of the Company. Such submission may be anonymized or aggregated by the Company to ensure data protection and confidentiality. Feedback shall not include any personally identifiable information of the Customer’s End Users or any confidential data provided by the End User. You confirm and warrant to the Company that you have all the rights, power, and authority necessary to grant the above license. Information that is protected under applicable data protection laws will only be used and retained in compliance with those laws.

You also acknowledge that the Company may from time to time request or receive any Feedback from you or your Authorized Users regarding the Platform. You agree to provide such Feedback in good faith and not to engage in any conduct intended to mislead, manipulate, or otherwise undermine the integrity of the Company’s feedback and improvement process. All Feedback provided by you shall be deemed the property of the Company and the Company shall have the right to use Feedback for the purpose of enhancing, modifying and further developing the Platform, without any prior consent of yours.

5. Conduct of Customers

 You must not use the Platform in any way that causes or is likely to cause, the Platform or access to it to be interrupted, damaged, or impaired in any way. You must not engage in activities that could harm or potentially harm the Platform, the Company’s systems, infrastructure, employees, officers, representatives, or any other party directly or indirectly associated with the Platform. You understand that you, and not the Company, are responsible for all electronic communications and data transmitted from your systems through the Platform and you must use the Platform for lawful purposes only. You are strictly prohibited from using the Platform:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
• to upload, transmit, or introduce any material, code, or data that does not belong to you, or that infringes intellectual property rights, confidentiality, or privacy rights , or that contains viruses, worms, malware, or other harmful components that may impair or disrupt the Platform, the Company’s systems, or the systems of third parties;
• to attempt unauthorized access to the Platform, the Company’s systems, or any connected networks, or to interfere with or disrupt the use of the Platform by the Company or other Customers;
• to cause unnecessary delay, disruption, inconvenience, or degradation of the performance of the Platform; and
• for any purpose other than those intended and authorized by the Terms.

6. Submission by Customers

Anything that you or your Authorized Users submit to the Platform and/or provide to the Company, including but not limited to Feedback, suggestions, requests for enhancements, questions, or other communications (collectively, “Submissions”), shall become the sole and exclusive property of the Company and shall not be returned to you. You shall ensure that such Submissions do not contain any Personally Identifiable Information (PII) of the Customer’s End Users or any other confidential data. Any PII included in any Submission will be processed only in accordance with the Privacy Policy and applicable law. In addition to the rights applicable to any Submission, when providing such Feedback or communications, you grant us the right use the name, designation, or other identifiers submitted in connection with such Submission, where appropriate, in order to acknowledge or reference the source of the Feedback. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submission without any notice or legal course applicable to us in this regard.

7. Breaches by Users

The Company reserves their right, in its sole discretion, to remove, restrict, suspend, reject any Submission, Feedback, or other information provided by you or by your Authorized Users through the Platform which it reasonably believes is unlawful, violates these Terms, could subject the Company or its affiliates to liability,  or is otherwise inappropriate in the Company’s opinion.

If any Customer breaches any Terms, or if the Company has reasonable grounds to believe that a Customer is in breach of any Terms, the Company shall have the exclusive right to take such disciplinary actions as it deems appropriate, including without limitation:

• suspending or terminating the Customer’s Account
• restricting, downgrading, suspending or terminating the subscription of, access to, or current or future use of any of the feature/Service of the Platform
• removing any Submissions or Feedback made by the Customer or its Authorized Users, or imposing limits on such activity;
• imposing other restrictions on the Customer’s use of certain features/Services of the Platform; and
• any other corrective actions, discipline or penalties as the Company may deem necessary or appropriate in its sole discretion.

Without limiting the generality of the provisions of the Terms, a Customer would be considered as being in breach of the Terms in any of the following circumstances:

• The Company receives a complaint or claim from a third party regarding the Customer’s or their Authorized User’s misuse of the Platform;
• The Company has reasonable grounds to suspect that the Customer has provided false, incomplete, or misleading information, or misleading information in connection with the use of the Platform; or
• The Company believes that the Customer or its Authorized User’s actions may cause financial loss, operational disruption, or legal liability to the Company, its affiliates, or other Customers.

The Company reserves the right to cooperate fully with governmental authorities, regulators, or law enforcement agencies in the investigation of any suspected criminal or civil wrongdoing. To the extent permitted by applicable law, the Company may disclose the Customer’s or an Authorized User’s identity, contact information, or information regarding their use of the Platform if required by law, regulation, or pursuant to a subpoena, notice, other legal action. The Company shall not be liable for damages or results arising from such disclosure, and the Customer agrees not to bring any action or claim against the Company for such disclosure.

The Company may, at any time and in its reasonable discretion, impose limitations on suspend, or terminate the Customer’s use of the Platform without liability if the Company has received notice or otherwise reasonably believes that the Customer is in breach of any agreement or undertaking with any affiliate of the Company, such breach involves or is reasonably suspected of involving dishonest or fraudulent activities.

The Customer agrees to indemnify the Company, our affiliates, directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from the Customer’s or its Authorized User’s use of the Platform, any Submission or Feedback provided, or any breach of these Terms.

The Customer further agrees that the Company shall not be responsible, and shall have no liability to the Customer or any third party, for any Submission, Feedback, or other material transmitted through the Platform, including inaccurate, misleading, offensive, or unlawful material, and that the risk of damage from such material rests entirely with the Customer. The Company reserves the right, at the Customer’s expense, to assume the exclusive defense and control of any matter subject to indemnification, in which event the Customer shall cooperate with the Company in asserting any available defenses.

1. DISCLAIMERS AND LIABILITIES

Please review our Privacy Policy, which also governs Customer’s visit and use of the Platform. The personal information/data provided to us by you or by your Authorized Users through our Platform will be treated as strictly confidential, in accordance with the privacy agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Policy, please DO NOT use the Platform

1. Continued Availability of the Platform

We will do our utmost to ensure that access to the Platform is consistently available and is uninterrupted and error-free. However, due to the nature of the interest and the nature of the Platform, this cannot be guaranteed. Additionally, your access to the Platform may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new features/Services as agreed under the MSA. We will attempt to limit the frequency and duration of any such suspension or restriction.

2. Data Moderation and Removal of Objectionable Data

 You acknowledge that all data, information, and records uploaded, integrated, or otherwise transmitted into the Platform (“Customer Data”) originate from the Customer’s systems and Authorized Users. You are solely responsible for the Customer Data you post, share or otherwise create on the Platform.

Customers acknowledge that Company may, without prior notice, act on takedown requests submitted by competent authorities or other legitimate complainants and may preserve or share Customer Data with law enforcement agencies where legally required. Customers are advised that any misuse of the Platform or violation of Pakistani law may result in suspension or termination of accounts, removal of content, and potential legal action, including referral to PTA, FIA, or other regulatory bodies under PECA or State Bank of Pakistan

If you believe that any data or content within the Platform is unlawful or objectionable, please notify us immediately at [●]. We will make reasonable efforts to review and, where appropriate, remove such content within a reasonable timeframe. Claims must include sufficient detail to enable investigation, and incomplete claims may be rejected. 

3. Claims Against Infringing Content

We respect the intellectual property of others. If you believe that your intellectual property rights have been used in connection with the Platform in a manner that gives rise to concerns of infringement, you (through your duly authorized representative) must notify us in writing at support@connect360.tenx.ai. Upon receipt of a valid notice, we will make all reasonable efforts to investigate and address the concern within a reasonable time. Please ensure to provide the name, designation, and contact details of the authorized representative submitting the claim on behalf of the Customer and as many relevant details of the claim including name of the infringing party, instances of infringement, proof of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.

While we cannot provide legal advice, nor share private information as protected by law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist. 

4. Appeals Process

If your Admin Account has been suspended, or if any functionality is restricted by the Company, you may have the right to appeal the decision by contacting us at support@connect360.tenx.ai within 7 days of such action. Where feasible, Company may notify the Customer of the reason for such action. Instructions for submitting an appeal will be provided to you at the time of the moderation action. We will review appeals in a timely manner, but we do not guarantee the reinstatement of access or restoration of suspended functionality or any account.

The decision of Company on any such appeal shall be final and binding and may not be further challenged. This clause is without prejudice to Company’s rights to take immediate and necessary actions to safeguard its interests, other Customers, or comply with any lawful request from regulatory or enforcement authorities. 

5. Disclaimer of Liability

While Company has taken reasonable measures to ensure that the Platform operates reliably and securely, the Platform (including all its features/Services, functionalities, analytical tools, interfaces, and related graphics) is provided “AS IS” and “AS AVAILABLE”, without any warranty of any kind, whether express or implied.

We will not be responsible for any business or economic losses (including but not limited to loss of profits, revenue, anticipated savings, contracts, goodwill, or End User relationship data) or for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Platform.

Any End User profiles, reports, analytics or outputs generated through the Platform are produced based on the data and information uploaded, integrated, or provided by the Customer. The accuracy, completeness, and reliability of such data or information remain the sole responsibility of the Customer, and we shall not be liable for any errors, omission, reliance placed on such profiles, reports, or analytics.

Any reports, dashboards, or data downloaded or otherwise obtained through the Platform are obtained at the Customer’s sole discretion and risk. Such outputs are generated from the Customer’s own systems and data, and Company does not guarantee their accuracy, completeness, or freedom from errors. The Customer is solely responsible for verifying the reliability of these outputs before relying on them for business decisions.

You further acknowledge that it is responsible for any damage to its systems, loss of data, or other issues that may result from the use or handling of such reports or outputs once they are exported from the Platform. No advice or information, whether oral or written, obtained by the Customer from Company or through the Platform shall create any warranty not expressly stated herein.

3. Limitation of Liability

 You agree that neither Company, nor its employees, directors and personnel shall be liable for any direct, indirect, special, consequential or exemplary damages arising out of or in connection with (i) your use of the Platform, and (ii) in connection with the features/Services used through the Platform. You further agree that Company shall not be liable for any damages or losses resulting from any interruption, downtime, suspension, or termination of the features/Services, including without limitation any direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent.

4. Indemnity

You agree to defend, indemnify and hold harmless Company and its officers, directors, employees, agents and affiliates (each an “Indemnified Party”), from and against any losses, claims, actions, costs, damages, penalties, fines, and expenses, including without limitation attorneys’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Platform or from any breach by you of these Terms, including without limitation any actual or alleged violation of any federal, provincial or local statute, ordinance, administrative order, rule or regulation. Company shall provide prompt notice to you of any such claim, suit, or proceeding and shall have the right, at your expense, to control the defense of such action. You agree that this clause shall survive termination of these Terms.

1. TRADEMARKS AND COPYRIGHTS

Company logo, Company, Connect360 logo, Connect360 and other marks indicated on our Platform are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names used in connection with the Platform are trademarks or trade dress and may not be used in connection with any service that does not belong to us or in any manner that is likely to cause confusion among Customers, or in any manner that disparages or discredits us. All other trademarks that appear on the Platform are the property of their respective owners, who may or may not be affiliated with, connect to, or sponsored by us.

All intellectual property rights, whether registered or unregistered, in the Platform, information content on the Platform and all the website design, including, but not limited to text, graphics, Platform, photos, video, music, sound, and their selection and arrangement, and all Platform compilations, underlying source code and Platform shall remain our property. The entire contents of the Platform also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.

Our software includes the Platform, together with any Updates and related documentation that we make available to you from time to time (“Software”).

You may use the Software solely for purposes permitted by these Terms and applicable MSA and EULA. Unless as expressly agreed to by the Company under the MSA, you may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs. You shall not transfer the Software for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You shall not use the Software for any illegal purpose. We may cease providing you the Software and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically be terminated without notice from us if you fail to comply with any of the Terms listed herein or across the Platform. Additional third-party terms contained within the Platform or distributed as such that are specifically identified in related documentation may apply and will govern the use of such Software in the event of a conflict with these Terms. All Software used in connection with the Platform is and shall remain the exclusive property of Company and/or our affiliates or its Software suppliers and protected by the laws of Pakistan including but not limited to any other applicable copyright laws.

You may not, and will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our Software whether in whole or in part, or create any derivative works from or of the Software. 

• GENERAL PROVISIONS 

1. Communicating with Us

 When you access or use the Platform, or correspond with us by e-mail, you are communicating with us electronically. You may be required to provide valid contact information for you designated representatives and Authorized Users. We may communicate with you by e-mail, short messaging service, in-application notifications, phone calls, or by posting notices within the Platform or by any other mode of communications we reasonably choose to employ for service-related purposes. For contractual purposes, you consent to receive such communications from us with respect to your use of the Platform, including operational updates, maintenance notifications, compliance-related communications, and any matters relating to the Customer data or Authorized Users. You agree to treat all modes of communication as having same importance.

2. Amendments to Conditions or Alterations of Service

 Any changes to the Platform and its features/Services shall be as agreed upon in the MSA. We reserve the right to make changes to these Terms and any related policies at any time. You will be subject to the policies and Terms in force at the time you use the Platform, unless any change to those policies or these Terms is required to be made by law or government authority (in which case such change may also apply to Customer data previously processed through the Platform), Company reserves the right, at its sole discretion, to change, modify, add to, supplement, or delete any of the terms and conditions of these Terms, effective immediately upon posting or any notification.

Your continued use of the Platform following any revision to these Terms shall constitute your complete and irrevocable acceptance of any and all such changes. If you do not agree to the revised Terms, you must immediately cease to use of the Platform. Each version of these Terms shall supersede all previous versions.

3. Events Beyond Our Control

 We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause or reason which is beyond our reasonable control.

Under no circumstances shall Company be held liable for any delay or failure or disruption in the availability or performance of the Platform resulting directly or indirectly from acts of nature, events, or causes beyond our reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosion, acts of god, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

4. Waiver

 You acknowledge and agree that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the Terms and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these Terms.

5. Termination

 In addition to any other legal or equitable remedies, we may, terminate these Terms or revoke any or all of your rights granted under these Terms to the Services as per the provisions of the MSA. Upon any termination of this Customer Agreement, you shall immediately cease all access to and use of the Platform and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and Account identification issued to you and deny your access to and use of this Platform in whole or in part. Any termination of this Customer Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Platform shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Platform or with any terms, conditions, rules, policies, guidelines, or practices in operating the Platform, your sole and exclusive remedy is to discontinue using the Platform.

6. Governing Law and Jurisdiction

 These Terms are governed by the laws of Pakistan. The Pakistani courts in Lahore shall have the exclusive jurisdiction and venue over any dispute arising out of or relating to these Terms, and each party hereby consents to the jurisdiction and venue of such courts. If any provisions of these Terms are found to be invalid in any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Terms, which shall remain in full force and effect. Any offer for any feature/Service or application made on this application is void where prohibited.